Payment Refunds are applicable only in case of damaged product or delivery of incorrect product delivery for only Prepaid Orders.
Returns and Replacements are done free of cost if wrong products (incomplete sets) or damaged products are received by the customer.
You can Email Us at email@example.com within 48 hours from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:
– Product , if any, should be in original condition
– Box should be retained and returned
– All products sold on W LAB STORE are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in easy step:
Email us on firstname.lastname@example.org
Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.
Cancellation charges RM59 will be charged after order is completed/shipped.